 UK
European Consumer Centre (EEC)
Delivered by the Trading Standards Institute
Visit the
EEC UK web site
The UK European Consumer Centre provides free and
confidential information and advice in the resolution of consumer
cross-border disputes within Europe. UK ECC is part of the European
Consumer Centre Network (ECC-Net), which consists of 29 centres throughout
Europe, including Iceland and Norway.
The EEC works together in order to resolve consumer disputes in
an amicable manner.
What services does UK ECC provide as part of the ECC-Net?
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They inform consumers about the opportunities offered by
the Internal Market.
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They advise individuals facing a consumer-related problem
and support them in pursuing cross-border complaints.
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They advise on out-of-court-settlement procedures for
consumers throughout Europe.
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They provide consumers with easy and informed access to
such procedures across borders.
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They co-operate with each other and with other European
networks such as the FIN-NET (Financial Network), SOLVIT and the European
Judicial network in civil and commercial matters.
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They provide information on EU and national legislation and
case law.
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They conduct cross border comparisons of such things as
prices, legislation and other issues of consumer concern.
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They provide the European Commission with important
‘grassroots’ information on consumer concerns.
Visit the EEC UK web site
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EEC.net