No Cold Calling Zones

You may have heard about the Trading Standards Institute (TSI)'s 'No Cold Calling' initiative, and be wondering how it might affect you.

The aim of the zones is to deter rogue traders and protect vulnerable consumers. It is not an initiative designed to prevent law-abiding businessmen and women, like those belonging to the DSA, from serving their customers or developing new business.

The DSA and member companies such as Avon, Kleeneze and Betterware are working with Trading Standards, along with Neighbourhood Watch and the Office of Fair Trading to make sure that going forward, this initiatives protects everybody's interests.

As we continue to work with all of those stakeholders involved, we'll update you on our progress. If you have any queries please contact the DSA office or an appropriate member company. Click HERE for DSA Member companies

Consumer protection

The direct selling industry has an obligation to help educate consumers about buying safely.

We encourage all members who sell to the public to help combat rogue traders by communicating with consumers about buying safely in the home, and promoting awareness of the Office of Fair Trading's approval of the DSA Consumer Code of Practice. The DSA Code provides consumers with a level of protection that exceeds their legal rights, and its approval by the OFT gives a seal of approval that consumers should look out for.

Our advice to consumers would be to look for the OFT Consumer Code Approval Scheme logo, which tells them that their rights are protected and provides a level of protection greater than the legal requirement.

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Direct Selling Association

Setting the Standard for Business in the Home

No Cold Calling Zones...

No Cold Calling Zones

Consumer protection