• If your order was placed with a DSA member company, you normally have 14 days in which to notify the company that you wish to cancel your order and receive a full refund of any money you may have paid. This applies to both solicited and unsolicited transactions for goods and services of any description and of any value.
• The Cancellation of Contracts made in a Consumer's Home or Place of Work Regulations 2008 - Even if the visit is solicited, consumers now have seven calendar days to cancel the contract and traders may be guilty of an offence if they do not give a 'Notice of the Right to Cancel'. There are exceptions to the rule and for more information, contact Consumer Direct 08454 040506.

• If you responded to an advertisement and subsequently agreed to a salesperson visiting you and you placed an order, this would be considered to be a solicited transaction.
• If, however, you received an unsolicited approach either in person or by telephone, and this was followed by your receiving an invitation to request a visit from a salesperson which resulted in you placing an order, this would usually be considered to an unsolicited transaction.

Provided the goods you ordered were standard products or if the company had not started work on making an item to your specific requirements, most reputable businesses will accept a cancellation. It is always worth asking. Remember, DSA members will always accept cancellations within 14 days.

In addition to the DSA helpline on 01604 625700 you should contact your local Citizens Advice Bureau or your local Council Trading Standards office.