 The
DSA Consumer Code of Practice
The consumer version of the code was specifically written
to ensure that Direct Sales customers have equal rights and protection as
those offered by traditional forms of retailing.
Key features of the DSA Consumer Code of Practice:
• Requires fair selling methods
• Gives consumers order cancellation rights that exceed those demanded by
the law
• Provides consumers with a proper record of any transaction
• Respects the rights and privacy of a consumer
• Demands openness in disclosing the identity of a Company and a Direct
Seller
 Download
the DSA Consumer Code of Practice
PDF document version of the Code. Also contains a copy of 'A consumer's
guide to shopping at home...'
 DSA
Consumer Code gains OFT Approval
The Direct Selling Association launched its consumer code of practice to
the public on 1st March 2005 and is only the third association to secure OFT approval
under the Consumer Codes Approval Scheme (CCAS).
It gives consumers confidence that they
will be treated reliably and fairly when they shop with DSA members. If
problems do arise, they will be dealt with swiftly and in line with the
DSA code procedures.
The OFT only approves codes that are proven to safeguard and promote
consumers' interests beyond the basic requirements of the law.
The main
benefits to consumers dealing with the DSA members with the Approved code
are:
• A 14 day cooling-off period during which consumers can
cancel the contract
• A consumer guide to shopping at home
• Trained direct sellers committed to act with
integrity and not use misleading, deceptive or unfair practices
• A free independent arbitration scheme
• On-going monitoring of customers' satisfaction
Get
the OFT
Approved Code of Practice
Click to download the full OFT leaflet in PDF format...
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