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The DSA Consumer Code of Practice
The Direct Selling Association Consumer Code of Practice ensures that Direct Sales customers have equal rights and protection as those offered by traditional forms of retailing.
It gives consumers confidence that they will be treated reliably and fairly when they shop with DSA members. If problems do arise, they will be dealt with swiftly and in line with the DSA code procedures.
This code is approved by the OFT under the Consumer Codes Approval Scheme (CCAS). The OFT only approves codes that are proven to safeguard and promote consumers' interests beyond the basic requirements of the law.
The main benefits to consumers dealing with the DSA members with the Approved code are:
- A 14 day cooling-off period during which consumers can cancel the contract
- A consumer guide to shopping at home
- Trained direct sellers committed to act with integrity and not use misleading, deceptive or unfair practices
- A free independent arbitration scheme
- On-going monitoring of customers' satisfaction
Businesses that operate under an OFT Approved code will be able to display the OFT Approved code logo. This logo will help you identify trustworthy businesses to buy goods or services from.
